With the right strategy, good business sense and reliable freight management software, even smaller courier companies can compete with the big name freight and courier services of the world.
The first objective in freight management is to streamline the various phases of the delivery and collection process in order to provide a more efficient service. The more efficient your deliveries are, the more deliveries you'll be able to take thus resulting in more money you will be making. With this in mind it may well be worthwhile to invest in a good freight management software package.
There are various technologies available for improving your courier process, including the cost effective utilization of cellular phone technology, by way of SMS or text message communication with drivers from dispatch. Real time tracking of shipments through barcode scanning can be monitored on the internet, by e-mail or by cell phone text messages.
Secondly, along with the streamlining of your delivery process good freight management involves you to stay on top of your administration duties. If you choose the right freight management software it will provide you with a complete debtors accounting system, including waybill level receipt allocation for accurate reconciliations of your customers' accounts.
Another area to focus on is the image and appearance of your company and your employees. All it takes is a bit of pride and self respect and your employees need to understand that customers do not want scruffy looking people delivering parcels on their behalf. A neat image will portray a professional service and your corporate clients will especially appreciate this, since you are the front line representation of your client when delivering on their behalf. So it is good for your business to keep your delivery fleet clean, both vans and the drivers.